What payment methods do you accept?
Carresthuk accepts several commonly used payment methods, subject to availability at checkout. These may include Visa, Mastercard, American Express, Apple Pay, Google Pay and other supported electronic wallet methods.
The payment options available for your order will be shown during checkout before the purchase is completed.
How long does order processing take?
Orders are normally processed within 1–3 business days after the order has been accepted.
Once processing is complete, the order is prepared for dispatch and passed to the selected delivery service.
How long does delivery take?
For deliveries to Europe and the United States, the usual transit period is approximately 3–8 business days after dispatch.
Delivery times may vary according to the destination and the applicable delivery service.
Which delivery services do you use?
Carresthuk may use established delivery services including DHL, FedEx and UPS Priority services, depending on the destination and service availability.
The applicable delivery information is provided during the purchasing process.
Will I receive tracking information?
Yes. Tracking information and delivery updates will normally be sent to the email address provided when placing the order.
Updates may be issued at important stages of the delivery process, including dispatch, receipt by the carrier, movement through the delivery network and local delivery.
What should I do if my order takes longer than expected?
If your order has not arrived within the standard delivery period, please contact us at headrest@carresthuk.com.
We will review the order and, where appropriate, contact the relevant carrier to investigate the delivery status.
Depending on the outcome of the investigation and the circumstances of the order, we may arrange a replacement or issue a full refund where applicable.
Can I return my order?
For consumers in the European Union, where the statutory right of withdrawal applies, you generally have a 14-day right of withdrawal for distance purchases without giving a reason.
The withdrawal period normally begins when you or a person designated by you, other than the carrier, receives the goods.
To exercise this right, please contact headrest@carresthuk.com with your order details and a clear statement that you wish to withdraw from the purchase.
For customers in the United States, return and cancellation rights may vary according to applicable federal and state law and the circumstances of the purchase.
What if my order arrives damaged or has a defect?
Please contact headrest@carresthuk.com after receiving the order and provide your order number together with clear photographs of the relevant issue.
Where the circumstances support a refund or replacement, we may resolve the matter based on the information and photographs provided. A return of the affected item may not be required where the matter can be resolved without a return.
Mandatory statutory rights concerning defective or non-conforming goods remain unaffected.
Do I need to return a damaged item?
Not necessarily.
For an item that arrives damaged, please first contact us by email and provide clear photographs and your order information. Where appropriate, we may arrange a refund or replacement without requiring the damaged item to be returned.
Any mandatory rights applicable to the purchase remain unaffected.
How can I contact Carresthuk?
For questions about products, orders, delivery or returns, please contact us:
Email: headrest@carresthuk.com
Telephone: +49 214 5004156
Carresthuk
Heinrich-Strerath-Str. 28
51375 Leverkusen
Germany
Andy’s World Trade GmbH