Carresthuk provides refunds and returns in accordance with the applicable terms of the purchase and mandatory consumer protection requirements.
1. Payment Methods
Payments may be made using available payment methods shown at checkout, including:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Supported electronic wallet methods
The payment methods available for a particular order may depend on the checkout conditions and destination.
2. Order Processing and Delivery
Orders are normally processed within 1–3 business days after acceptance.
The usual transit period after dispatch is approximately 3–8 business days.
Carresthuk may use delivery services including DHL, FedEx and UPS Priority services, depending on the destination and service availability.
Tracking information will normally be sent to the email address provided with the order. Available updates may include dispatch, carrier receipt, movement through the delivery network and local delivery.
3. Delayed or Missing Orders
If an order has not arrived within the usual 3–8 business day transit period, please contact:
We will review the delivery information and, where appropriate, contact the relevant carrier to investigate the order.
Following the investigation and based on the circumstances of the individual order, we may arrange a replacement or issue a full refund where applicable.
4. 14-Day Right of Withdrawal
For consumers in the European Union, where the statutory right of withdrawal applies, the consumer generally has 14 days to withdraw from a distance purchase without giving a reason.
The withdrawal period normally begins when the consumer, or a person designated by the consumer other than the carrier, receives the goods.
To exercise the right of withdrawal, please email:
Please include your order number and a clear statement that you wish to withdraw from the purchase.
The applicable refund will be processed in accordance with the mandatory requirements governing the withdrawal.
5. Returns
Where a return is required following a valid withdrawal or another applicable return arrangement, please send the goods to:
Carresthuk
Heinrich-Strerath-Str. 28
51375 Leverkusen
Germany
Customers should take reasonable care of goods while they are in their possession.
Where legally applicable, the direct cost of returning goods following withdrawal may be payable by the customer unless otherwise stated or required by law.
6. Damaged or Defective Items
If an item arrives damaged or has a defect, please contact us by email after receiving the order.
Please provide:
- Order number
- Clear photographs of the relevant issue
- A brief description of the problem
After reviewing the information, we may arrange a refund or replacement where applicable.
For damaged items, a return may not be required where the matter can be resolved using the photographs provided.
Mandatory statutory rights concerning defective or non-conforming goods remain unaffected.
7. Refund Processing
Where a refund is approved, it will normally be issued to the original payment method used for the purchase.
For a valid statutory withdrawal, refunds will be handled in accordance with the applicable legal requirements.
The time required for the refunded amount to appear in the customer’s account may depend on the payment method and the relevant financial institution.
8. United States Customers
For customers in the United States, return and refund rights may vary according to applicable federal and state law and the circumstances of the purchase.
Where mandatory legal rights apply, those rights remain unaffected by this policy.
9. Delivery Risk
For consumers covered by applicable European consumer protection law, the risk of loss or damage remains with Carresthuk until the goods are physically received by the consumer or by a third party designated by the consumer, other than the carrier.
The transfer of goods to a carrier does not, by itself, transfer the risk of loss or damage to the consumer.
10. Contact
For questions regarding refunds, returns or an order, please contact:
Carresthuk
Andy’s World Trade GmbH
Heinrich-Strerath-Str. 28
51375 Leverkusen
Germany
Email: headrest@carresthuk.com
Telephone: +49 214 5004156